Return Policy
Made for you, so here's how returns work
Every EvoCore piece is made to order by our print partner after you place your order. Because nothing is pre-made, we can't take returns or exchanges for change of mind, or for a size or colour you picked that didn't work out. If something is wrong with your order, we'll make it right.
What we cover
Contact us within 21 days of delivery if your order:
- arrived damaged or defective (for example, a flaw in the garment or a print or ink problem)
- was misprinted (wrong design, wrong placement or wrong colours)
- is the wrong item or the wrong size (not the size you ordered)
- is missing an item
What we need from you
Email evocorestreetwear@evocore.uk with your order number, a short description and clear, well-lit photos:
- Damage, defect or print problem: the whole item, plus a close-up of the problem
- Print placement: the item laid flat and fully visible, ideally with a ruler or tape measure in the shot
- Wrong item or missing item: the item (or the package) with the packing slip in the same photo
- Wrong size: the size tag clearly visible
We can't resolve a claim without photos. Please keep the item until your claim is settled.
How we make it right
Once your claim is approved, we'll send you a free replacement, or a refund to your original payment method if you prefer, at no cost to you. You don't need to send the item back. Refunds are issued to your original payment method; your bank or card provider controls how long it takes to appear.
Please don't mail items back
Don't send anything back unless we ask you to. Items returned without contacting us can't be processed, so we can't issue a refund or replacement for them.
Lost packages
If your order hasn't arrived 5 business days after its estimated delivery date, email us with your order number. We have to hear from you within 21 days of the estimated delivery date. If the carrier confirms the package is lost, we'll send a free replacement. If tracking shows your package as delivered but you can't find it, check with neighbours, your building's mail area and your local post office first. We can't replace packages marked delivered.
Shipping address
Please double-check your address at checkout. If a package comes back because the address was incorrect or incomplete, or it went unclaimed, we'll reship it once you confirm the right address. The reshipping cost is paid by you. Returned parcels that aren't claimed within 21 days can't be reshipped.
What we can't cover
- Change of mind, or a size or colour that was ordered correctly but didn't work out
- Small measurement differences within the tolerance listed in our size guide
- Wear and tear, or damage from not following the care instructions
- Problems reported after the 21-day window
Sizing help
Not sure about fit? Check the size details on each product page and in our FAQ, or email us before you order and we'll help.
Questions
Email evocorestreetwear@evocore.uk. We ship within the United States only.
Your rights under applicable consumer law are not affected by this policy.